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Five Nevada Gaming Reports

By David G. Schwartz on July 30, 2015 10:40 AM | Permalink

Newly updated with data through June 2015:

Nevada Gaming Statistics: The Last Six Months 
Recent Trends for Casino Revenues, January 2015 to June 2015

Nevada Gaming Statistics: June Historical Comparison 
Statewide, Las Vegas Strip, Downtown Las Vegas, Boulder Strip, and Washoe County figures for the month of June, 2006-2015

Nevada Table Games: Historical Hold Percentage Variations 
Annual hold percentage averages, with monthly maximum and minimums, 2004-15

Nevada Slot Machines: Historical Hold Percentage Variations 
Annual and Monthly Hold Percentages, 2004-2015

Nevada Poker, 2004-2015
An Analysis of Monthly Statewide Results

UGP Publishes ON THE FRONTLINE IN MACAO

By David G. Schwartz on July 14, 2015 4:48 PM | Permalink

Today, the latest book by the UNLV Gaming Press was made available. It is On the Frontiline in Macao: Casino Employees, Informal Learning, & Customer Service by Macao Polytechnic Institute professor Carlos Siu Lam.

The book's description:

Macao is a large and vibrant casino market that continues to lead the world in gaming revenues. Tables games dominate Macao gambling, which means that frontline employees—casino dealers—have an even more central role than they do in other jurisdictions. In this study, Carlos Siu Lam investigates the role of informal learning processes in customer service. Four themes emerge: the importance of informal learning to frontline employees and casinos; experiences and processes encountered by frontline employees in their informal learning activities; how informal learning is acquired and shared by frontline employees; and the how casino management manages frontline employees.


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