Meeting and exceeding customer expectations

Read the scenario below and select the option that best describes what you should do in this situation. After submitting your response, you will receive feedback about your answer.

You work in a computer lab at the help desk. A customer comes to you and says, "My flash drive is full. I need to copy the document I just created. Where can I get a new flash drive?"

	You tell her where the computer store is at the union where she can purchase one.
	“You lend her one of your flash drives and tell her to bring it back once she has bought one.
	You go with her and show her how to temporarily save the document on this system and then email the document so that she doesn’t even need a flash drive to save it.
	You tell her you don’t know, but she could come back and ask your co-worker when he gets back from lunch.
	You tell her you don’t know.