Customer Service Report Card
Let's look at scoring customer service as you would on a familiar report card (A, B, C, D, F).
| The Customer Service Report Card |
| A |
Creates a memorable experience – one that “WOW’s” the customer |
| B |
Exceeds customer expectations |
| C |
Meets customer expectations |
| D |
Fails the customer but gives options (rather than by directly answering their question, solving their problem, meeting their need, etc.) |
| F |
Fails the customer by giving no options |
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