|
You scored an
on the Report Card
Fails the customer by giving no options
Let’s look at an example we can all relate to – service at a restaurant:
The waiter brings you the wrong food. He acts like he doesn’t care.
Try again for an "A"
| The Customer Service Report Card |
| A |
Creates a memorable experience – one that “WOW’s” the customer |
| B |
Exceeds customer expectations |
| C |
Meets customer expectations |
| D |
Fails the customer but gives options (rather than by directly answering their question, solving their problem, meeting their need, etc.) |
| F |
Fails the customer by giving no options |
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