You scored a
on the Report Card
Exceeds customer expectations
Let’s look at an example we can all relate to – service at a restaurant:
When you order your food, the wait staff tells you about a new dish that is similar to what you ordered, but has a slightly different twist to it. She explains what it is, you order it and it was outstanding – better than what you were going to originally order.
Try again for an "A"
| The Customer Service Report Card |
| A |
Creates a memorable experience – one that “WOW’s” the customer |
| B |
Exceeds customer expectations |
| C |
Meets customer expectations |
| D |
Fails the customer but gives options (rather than by directly answering their question, solving their problem, meeting their need, etc.) |
| F |
Fails the customer by giving no options |
|
