You scored a
on the Report Card
Meets customer expectations
Let’s look at an example we can all relate to – service at a restaurant:
You are greeted and seated promptly. The wait staff takes your order, the food is delivered in a timely manner and it is what you had expected it to be.
Try again for an "A"
| The Customer Service Report Card |
| A |
Creates a memorable experience – one that “WOW’s” the customer |
| B |
Exceeds customer expectations |
| C |
Meets customer expectations |
| D |
Fails the customer but gives options (rather than by directly answering their question, solving their problem, meeting their need, etc.) |
| F |
Fails the customer by giving no options |
|
