You needed to refer a customer to a co-worker, and then you see the customer leave satisfied. Which are you more likely to do?
Correct answer: Thank the co-worker for his/her assistance
 RULE NUMBER 7
Thank people.
A simple “thank you” is a powerful message to the customer – thanking them for their business. Remember, that is why you are there – to serve the customer – without him, you wouldn’t have a job.
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