"The Golden Rules" Quiz
Do you have what it takes to deliver quality customer service?
| A student comes into your computer lab and says she needs to complete something for a class in 10 minutes and wants a machine. You have to tell her there are none available for at least 15 minutes. How would you handle it? |
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Just tell her the straight answer. |
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Tell her you understand and that all computers are booked. Apologize and give her directions to a lab in another building. |
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