A student comes into your computer lab and says she needs to complete something for a class in 10 minutes and wants a machine. You have to tell her there are none available for at least 15 minutes. How would you handle it?
Correct answer: Tell her you understand and that all computers are booked. Apologize and give her directions to a lab in another building.
  RULE NUMBER 8
Handle difficult situations sensitively.
Be honest with people even though it may be a difficult message you have to give. In the end, both you and the customer will be better off.
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