Indiana University
Customer Service
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Providing Quality Customer Service
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"The Golden Rules" Quiz

Do you have what it takes to deliver quality customer service?

You needed to refer a customer to a co-worker, and then you see the customer leave satisfied. Which are you more likely to do?
click to choose Thank the co-worker for his/her assistance
click to choose

Nothing. There is no need to thank the co-worker. We're all in this together.