Indiana University
Customer Service
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Providing Quality Customer Service
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A customer asks you a question you don’t know. You tell him you will follow up and get back with him.
Correct answer: You find out the answer and call him when you find out.

The Golden Rules

<empty>RULE NUMBER 6
Always follow through.

Say what you will do and do what you say! Never tell someone something and then drop the ball. Take the time to follow-through on your promises. It’s what the customer expects!