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FAQ Content for Mobile Devices

By Kee Choi on November 5, 2009 3:56 PM | Permalink
Recently, the WMC put out a call for volunteers to participate in the Going Mobile Interest Group.  The group had its first meeting in October and a good cross section of the library were represented.

Minutes from the October 20 Meeting

faq_icons.gif
The group spent some time talking about FAQs so it stood out as a topic of interest for everyone at the meeting.  There are existing FAQs scattered about the library's web site but the group agreed that a separate FAQs, targeting our mobile device users, is needed.

Brian's wireframe/prototype includes a Policies section but that will be changed to FAQs.  The FAQs will include answers to policy related questions.

Examples:

Can I eat and drink in the library?
What are the library's hours?
Where are the branch libraries located?
How do I get on the wireless network?
Do you have laptops available for use?
What are the Book'n Beans' hours?
Can I get reference help when I'm way from the library?
Where can I find out about jobs in the library?
How much does it cost to print and make copies?
Where can I find directions to the Library?

Can you think of any other frequently asked questions that would be useful to our mobile device users?  Post your suggestions as a comment.



 

Comments

Submitted by estowers on
How do I log into the library computers? I forgot my wireless password -- what do I do?
Submitted by Anonymous (not verified) on
I second Eva's suggestions. I also would add: How can I pay a fine?

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