By asking these questions, you can develop customer service standards, such as:

• I will smile and greet everyone I come in contact with.
• I will ask anyone who is in my area if I can help them.
• I will give everyone the benefit of the doubt.
• I will try to go the extra mile with the customer as often as I can.
• If I need to put someone “on hold”, I will limit the time.
• I will try to answer the person’s question and ONLY transfer the person if I need to.