Indiana University
Customer Service
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Providing Quality Customer Service
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If you were to visualize the "customer," what picture would you see?
Correct answer: Someone from outside or inside your work area/department, including your co-workers and supervisor.

The Golden Rules

<empty>RULE NUMBER 9
<empty>Don’t forget your internal customer.

Who are your internal customers?

  • Your co-workers
  • Your supervisor
  • Other people in the department

They are all a part of your customer service attitude.