You are asked directions to a room in your building?
Answer: Politely and accurately tell the person where the room is and, if possible, take the person to the room.
 RULE NUMBER 5
Be willing to go the extra step.
Remember the discussion earlier of the customer service Report Card. Go the extra mile for your customers to get that B or even A experience. Rather then just telling them “how”, “show them how,” when possible.
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