When a problem is presented, what most describes your style?
Correct answer: Try to find a solution as soon as possible.
 RULE NUMBER 4
Concentrate on problem-solving not fault finding.
When there is a problem that needs a solution, first find the solution rather than spending time on why it happened. Your customer does not care why – he just wants it fixed. If you need to, you can explore the “why’s” after the customer has been helped.
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