Have you ever walked into a place of business and the person at the counter is talking on a cell phone and never looks up at you. You aren’t sure what to do – should you interrupt?
This is a Defining Moment and leaves the customer with a poor impression. Of course, you should have greeted her immediately!
RULE NUMBER 10
Have you ever walked into a place of business and the person at the counter is talking on a cell phone and never looks up at you. You aren’t sure what to do – should you interrupt? 
