Rule 1 - Be customer friendly
Face-to-Face Communication - Words

Given that the spoken word counts for only 7 percent of the face-to-face communication experience, you want to make sure those words count! Speaking of counting, do you know what the five most powerful words are in customer service?

Hint: They are not, "Hey, how's it going today?"

The five most powerful words in customer service are:

"How can I help you?"