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usability card-sorting

If Usability is the Answer, What's the Question?

By Michael Yunkin on October 6, 2009 11:12 AM | Permalink

One of the common refrains in discussions of the direction of the library's website is, "Send it to the Usability Committee!" Don't know what to call a subsection of the site? Send it to the Usability Committee! Not sure where a new piece of content should fit into the site structure? Send it to the Usability Committee! Is it worth keeping the "Services for Undergraduates" page? Ask the Usability Committee! But it's important to realize that usability, while an important part of the design process and an important tool for making informed decisions, is not the only way that many -- or even ANY -- decisions can or should be made.