UNLV gaming press
The latest UNLV Gaming Press book is now available:
Slot machines are the backbone of most casinos. They earn the most money and determine the physical layout of the casino floor. The management of slot machines, which includes overseeing employees, selecting machines, designing the playing space, resolving customer disputes, and conducting analyses to improve operations, is a challenging field whose complexity has grown as the machines themselves have become more sophisticated.
To better document the current issues in slot management—and the change the field has seen over the past four decades—the University of Nevada, Las Vegas Center for Gaming Research conducted an oral history project. Those interviewed were at all stages of their careers.
Tales from the Pit, a new publication edited by David G. Schwartz, Director of the Center for Gaming Research, inside UNLV Libraries Special Collections (Cover photo by Aaron Mayes, UNLV Special Collections Curator of Visual Materials)
UNLV Libraries Special Collections houses a vast collection of recorded, transcribed and/or digitized oral histories—first-person narratives told by Las Vegas pioneers and residents, some covering events that happened 100 years or more in the past. They are, in a way, self-portraits of people from many professions, cultures and lifestyles who have shared in Las Vegas’ eclectic history. What was it like to live and work near Hoover Dam during its construction? What was life like for a showgirl during the heyday of the Rat Pack? These stories are endlessly fascinating, even if you’re not a historian or researcher!
Today, the latest book by the UNLV Gaming Press was made available. It is On the Frontiline in Macao: Casino Employees, Informal Learning, & Customer Service by Macao Polytechnic Institute professor Carlos Siu Lam.
The book's description:
Macao is a large and vibrant casino market that continues to lead the world in gaming revenues. Tables games dominate Macao gambling, which means that frontline employees—casino dealers—have an even more central role than they do in other jurisdictions. In this study, Carlos Siu Lam investigates the role of informal learning processes in customer service. Four themes emerge: the importance of informal learning to frontline employees and casinos; experiences and processes encountered by frontline employees in their informal learning activities; how informal learning is acquired and shared by frontline employees; and the how casino management manages frontline employees.
Amazon announced its Kindle Matchbook program this morning, and in keeping with our commitment to stay current with new publishing initiatives, we have enrolled the two currently-available UNLV Gaming Press books in the program.
Regulating Internet Gaming: Challenges and Opportunities, which retails for $35.00 in print and $9.99 in ebook formats, will be available for $2.99.
Frontiers in Chance: Gaming Research across the Disciplines, which retails for $15 in print and $2.99 in ebook formats, will be free.
In addition, we expect to enroll all future UNLV Gaming Press releases in the program.
For more information about the UNLV Gaming Press, see http://gaming.unlv.edu/press/index.html