IM Reference FAQ

1. What is Instant Messaging?
2. Where can I get instant messaging software?
3. What is a screen name?
4. Can I chat if the computer I am using does not have Instant Messaging software installed?

1. What is Instant Messaging?
   Instant Messaging is a form of electronic communication that uses software such as AOL Instant Messenger (AIM), Yahoo! Messenger and MSN Messenger to exchange text-based messages between two or more people in real-time.
2. Where can I get instant messaging software?
   There are a number of instant messaging options to choose from. The UNLV Libraries Instant Messaging Reference Service supports the following freely available applications:
   • AOL Instant Messenger (AIM)
   • Yahoo! Messenger
   • MSN Messenger
3. What is a screen name?
   A screen name is a name that you choose to identify yourself online when instant messaging with others. You will need to establish a screen name with one of the supported Instant Messaging services before logging in and chatting with a librarian.
   • AIM Screen Name
   • Yahoo! ID
   • MSN .Net Passport
4. Can I chat if the computer I am using does not have Instant Messaging software installed?
   Yes! During chat reference hours you can click the link below. If chat reference is closed, you can send an e-mail.
   JavaScript disabled or chat unavailable.
   Click to chat
   Chat is offline. Submit your question via e-mail.
   .