University Libraries

Example:
askunlv what are your hours?

(Replies to our responses do not need to start with askunlv.)

What kinds of questions should I ask using Text A Librarian?

Use Text A Librarian for simple, quick questions of up to 160 characters, that can be answered in 320 characters or less. Ask research questions requiring lengthy or detailed responses by using one of the other options listed at the Ask a Librarian page.

What kind of response will I get?

Questions sent during our current chat/text service hours will receive a prompt response. Responses will come as two messages if they exceed 160 characters.

Questions sent outside of service hours receive an automated response and will be answered the next service day.

Fall Chat/Text Service Hours are:

• Monday through Thursday: 9:00am to 12 midnight
• Friday: 9:00am to 5:00pm
• Saturday: Closed
• Sunday: 3:00pm to 12 midnight
• Exceptions for holidays and intersession

Text message reference service is not available when Lied Library is closed.

Text a Librarian is private and secure:

• Our text-to-chat service (Mosio) assigns a random User ID number to each patron.
• Your phone number is never visible to us at any time.
• Your phone number is not accessible by us.
• Your provider's standard rates apply.